What a Day....!
What a shocker of a morning today!! Just when i thought today would be atypical day for me as i saunter into my office, i received a message from my site manager for me to return his call.This was when the first warning bells struck..."Damn the pipes had not arrived yesterday as promised" i thought to myself...
So I called my supplier immediately to find out whats going on.. (Call No. 1 to supplier)
Supplier: " Joanne... Yes yes the pipes have arrived yesterday late afternoon..."
Me: " Sure or not?? Confirm yeah??"
Supplier: " Yes confirmed arrived around 5ish..."
Me: " ok thanks...!"
So i breathed a sign of relief and called my site manager to find out what he wanted with me..
Site Manager: "Joanne.. the pipes have not arrived yesterday...!!!"
Me: " Huh?? But I just called the supplier and he said it should have arrived yesterday...!!??"
Site Manager: "No..It didn't reach the site at all..."
Me: " Ok, let me check again..."
Call No. 2 to Supplier:
Me: "BC (Name of person in charge), i have checked with my site, the goods did not arrive..."
BC (Supplier): "Huh? Impossible, it should arrive at your site... the pipes were dispatched from my factory the day before already..."
Me: "Well my site has not received it at all!"
BC: " Maybe your site had overlooked it, because i am online with my factory now, and it says the goods have been fully dispatched..."
Me: " Hmm.. ok lemme double check again.."
Call No. 2 to Site Manager
Me: "Are u sure the pipes did not arrive?? Cos the factory insisted that it has been delivered."
Site Manager: "Confirm did not arrive.. maybe they sent it to the wrong place?? They almost did it the last time..."
Me: "Really??!! I better double check with them again...."
Call No. 3 to Supplier
Me: "BC please check where u have sent the goods too, we did not receive any delivery from you yesterday.."
Call from Supplier to me
Supplier: "You can't guess what has happened!! Its funny in a way... but the pipes that was supposed to be delivered yesterday was not meant for you, but for another company"
Me: "What??!! So when am i getting mine?? You promised on Monday that I would get mine on Wednesday (yesterday)!!"
Supplier: " And it just came to my attention that CMC (the co. that i went through the order with) has cancelled the order for 450 dia. pipes on the 29/11/04..."
Me: " What??!! Why wasn't I informed at all?"
Suppler: " I don't know what happened, i just came to know about it today... I think its better if you find out from them..."
So here i was fuming mad at the turn of events, and i confronted CMC about the memo which supposedly cancelled part of my order without my knowledge....
Me: " Whats going on? Why was there a cancellation of my order without my knowledge??"
CMC: " Joanne.. I dunno anything about me, I sure did no such thing... But lemme check with my HQ"
Then, I decided to liase directly with the factory and find out what happened to my order. And the lady in charge there did confirm that there was a memo sent down by CMC which had put a stop to my order of 450mm diamter pipes. The other sizes' orders, namely 1050 and 375, were still intact.
So after showing my displeasure to both parties, CMC and The supplier of pipes ( I am afterall paying the money here... they are supposed to provide good service to me), they finally managed to resolve this whole situation, and had refered to the "memo" as a "miscommunication" between them two parties... And i was to receieve my pipes ASAP....
Factory: "Joanne... Everything is settled now, it was a miscommunication on our side, but rest assured, we will proceed with the despatch today...and U will receive the pipes first thing on Sat morning.."
Me: "Oh good... confirm or not??"
Factory: "Confirm..."
Me: "Oh by the way.. was there any scheduled delivery for us for yesterday... for the 1050 and 375 pipes?"
Factory: " Hmmm... no... I didn't schedule any delivery for u in the last few days..."
Me: " Then why did BC promised me a delivery for yesterday when i spoke to him on Monday?"
Factory: " ????"
A couple of hours later...
Factory: " Good news Joanne... U r getting your pipes tommorrow morning (Friday)!!!"
Jolll Meowed at 6:00 pm
<< Home